Meet Alex and Jerry: Our beloved local doormen

You walk along Queen Square, and as you pass the Francis Hotel you'll be greeted by Alex and Jerry, our extraordinary doormen whose warm smiles have become as iconic as our historic façade.

Born and raised in our city, these gentlemen bring authentic local knowledge and genuine hospitality to every guest interaction. Their deep connection to our community, and being Bathonians, makes them a treasure for visitors seeking a memorable experience in the city, living like true locals.

Alex’s funny anecdotes and Jerry’s personalised top five recommendations of walks, pubs and places to eat have become a new tradition in our brand story. From carrying your luggage, hailing a taxi, or sharing the perfect off-the-beaten-path café, they anticipate needs before they're even expressed.

As the Francis Hotel unveils its reimagined approach to hospitality, Alex and Jerry perfectly embody our vision, warm, attentive service that remains firmly rooted in the present moment. In an age of digital convenience, these remarkable men provide a much-appreciated human connection and a friendly ‘hello’. Always ready with a warm welcome or fond farewell, Alex and Jerry aren't just doormen, they're the living spirit of the Francis Hotel experience.