Join our team

Are you ready to make meaningful connections?

Step through our revolving doors and how do you feel? Visiting the Francis Hotel isn’t just about the sparkly new furniture and soft hues of music you hear when you walk in, it’s about how we make you feel.  Our warm and friendly smile, our non-fussy approach to guide you to where you need to go quickly. Reading your signals, you’re not in a rush today you want to soak it all in, so we’ll take our time too. 

We’ve been an integral part of Bath’s history for over 120 years. And, just like our fellow Bathonians, we’re warm, welcoming, thoughtful and very well connected. Our team is empowered to create immersive and unique experiences for every guest through our doors.  And to make this happen?  We’re hugely invested in developing you to do things properly and have the space to be imaginative.  Do you fancy joining us?

VIEW CURRENT VACANCIES
Our values

Welcoming

We pride ourselves on creating a warm and inviting environment where anyone can come in for a coffee after shopping on Milsom street, a lunch meeting or a graduation dinner. Our team want to make guests to feel like a homecoming fee, whether they've stayed with us many times before or it’s there first time pushing our historic doors.

Francis Hotel Bath values
Our values

Connected

Our connection to Bath is at the heart of everything we do. We are dedicated to being an integral part of the city’s narrative, celebrating its history, culture, and evolving character. By actively engaging with local people, supporting community events, and reflecting Bath’s iconic friendly and charming personality in our services, we offer our guests an authentic and immersive experience that deepens their connection to this remarkable city.

 

Milsom Street Bath, Careers in Bath
Our values

Proper

At the Francis Hotel, we do things properly. We believe in looking smart, taking pride in our work, and ensuring that every action reflects our dedication to quality. Hospitality for us isn’t just about providing a service – it’s about creating meaningful moments for our guests. We take the time to understand their needs, delivering thoughtful touches, whether that’s the way we prepare a room or how we greet a guest by name, we ensure everything feels authentic, down-to-earth, and done with care. Every detail, no matter how small, is considered – because at the Francis Hotel, it’s not about doing what’s easy, but about doing what’s right.

Francis Hotel career benefit
1 3
Our values

Thoughtful

Thoughtfulness is at the core of what we do. As a team, we make an effort to understand each guest’s likes and needs, offering personalised recommendations both in the hotel and around Bath. We ensure every interaction shows genuine care, whether it’s a warm “Hello, Mr. Soloman” or a friendly “Hi, Jane, welcome back.” By building authentic connections with the community in Queen Square and beyond, we’re able to suggest truly unique and special places, ensuring that each guest’s stay is both memorable and tailored to their interests. Does this sound like you?

Francis Hotel Bath our values
Our values

Imaginative

We embrace Bath’s vibrant and eccentric spirit by bringing originality and fresh ideas to every experience. We foster an environment where team members are encouraged to think creatively and explore new possibilities. By incorporating innovative concepts, technology and unique touches inspired by the city’s dynamic arts and cultural scene, we make each stay unforgettable. Our team thrives on generating new and original ideas, ensuring that every interaction is infused with imagination and creativity, leaving guests inspired and delighted.

 

Francis Hotel Bath
1 2

Your benefits

Here are some of the fantastic benefits you will receive as a Francis Hotel Bath employee from the minute you join:

  • Free hotel stays: From day one, enjoy up to 4 free nights each year at any Sutton Hotel Collection property.
  • Leisure Passes: We’ll contribute £150 towards a leisure membership of your choice across the UK.
  • Health assured: Confidential support, including CBT therapy, advice and resources for your wellbeing.
  • Institute of Hospitality: We cover your membership, giving you access to learning, coaching and mentoring (terms apply).
  • Learning and development: Grow your skills with our wide range of training opportunities.
  • Enhanced family leave: 26 weeks at 90% pay for new mums, and 4 weeks at 90% pay for new dads.
  • Subsidised courses: We’ll support your studies with contributions towards courses that build your skills.
  • Extra perks: Free meals on shift, on-site parking, and cycle-to-work scheme.
  • Team time: Join in on regular social events and celebrations throughout the year.

Working with the local community

We carry the spirit of Bath with us wherever we go, especially when we’re doing “good stuff” to support our local community. Tourism is massively important to our little city and we play our part working with VisitBath to promote all the great things to do in our city. But our community support goes further. We partner with local charities such as the Bath Royal Scientific and Literary Society – they are our neighbours too. And, we support fundraising events such as Bath Boules that takes place every year in our Square. 

Francis Hotel Bath local community

Our commitment to sustainability

We know that every little change we make helps us to play our part in a more sustainable future for everyone.  We understand how everyday operations at the Francis Hotel can impact the local community and we take the responsibility to mitigate that impact very seriously. We want to build on our commitment following our Green Tourism Gold accreditation. We’re always looking to improve, make sustainable choices and embed sustainable practices across everything we do and the way that every person in our team thinks. We all play an important role and so can you.

FIND OUT MORE
Francis Hotel Bath Sustainability

Ready to join the Francis Hotel?

 

VIEW CURRENT VACANCIES